Shipping
📦 Al3la Store – Shipping & Delivery Policy
Email for inquiries:
🚫 Order Cancellation
- Within 24 Hours: You can cancel your order within 24 hours of placing it by emailing us at al3la.966@proton.me .
- After 24 Hours or During Shipping: Orders cannot be canceled after the 24-hour window or once the shipment process has started.
🚚 Shipping & Delivery Time
- Standard Delivery: Orders typically arrive within 7 to 20 business days.
- Extended Delays: In rare cases, due to high demand, shipping may take up to 30 days.
- Shipping Fee: A flat rate of 20 SAR applies. No additional fees on delivery.
- Note: During this period, the order is non-refundable and non-exchangeable unless stated otherwise below.
📦 Incomplete or Incorrect Orders
- If you receive a wrong or missing item, please open a help ticket within 48 hours.
- We’ll review your case and offer an exchange or reshipment if eligible.
- Al3la Store reserves the right to reject claims that do not meet the policy conditions.
❌ If You Don’t Receive Your Shipment
- You must contact us within 3 days of the expected delivery.
- If a new address is not provided or there is no response, the package may be returned to the source country.
- Re-delivery will require you to cover the full shipping cost again.
⏳ Shipment Delays
- If delivery exceeds 20 days, you’ll receive a discount coupon valid on all our products as a goodwill gesture.
- This is in accordance with our commitment to customer satisfaction.